The machine building industry is in the middle of a fourth industrial revolution. Smart industrial machines and the advent of Industry 4.0 mark an era in which machine builders are constantly trying to keep up with the constantly changing technological landscape of our time. Strong investments in new technologies like IoT are key in staying innovative.
Operators of highly automated intralogistics systems such as warehouses, airports or mail distribution centers are faced with a perpetual challenge: how to ensure high system availability, avoid unplanned downtime and detect failures in advance while minimizing maintenance and inspection efforts?
The sale of machinery is only the start of the customer journey. Most machine builders already know that to keep their customers happy, they must provide excellent service and support once the equipment is sold. Yet, according to a recent Oliver Wyman study, satisfaction levels for after-market services were 10–15 percent below customers’ expectations.
At Lenze, we promote open standards and compatibility between systems. That is why all modern Lenze controllers support the OPC-UA standard for communication between components. Sometimes however, there might be controllers that do not yet support it. For this reason, our industrial remote access solution X4 Remote also supports a broad variety of industry standard protocols. Today we’re happy to add support for another protocol.
One of the biggest changes in the new X4 Remote version is the rights management system, which has become much more detailed and wide-ranging. Platform administrators now have full control over the tiniest detail of your users’ access rights. We’ve created this step-by-step guide to give your platform administrator some inspiration for structuring your companies IIoT account.
To process and analyse data, many people prefer to use Excel. In this short tutorial, we’ll show you how to export machine data from PLC & HMIs to Excel in just four simple steps using X4 Remote and X4 Cloud.
