For machinery manufacturer the machine is the heart of the business model and the main customer touchpoint. Access to the installed base is therefore key and an asset management system is ideal for capturing valuable machine data.
You might think that X4 Remote is all about Remote Maintenance and connectivity to get your machine ready for IIoT and Industry 4.0. While that is certainly true, our premium offerings Cloud Logging and Cloud Notify extend the platforms ability way beyond simple remote connectivity.
The sale of machinery is only the start of the customer journey. Most machine builders already know that to keep their customers happy, they must provide excellent service and support once the equipment is sold. Yet, according to a recent Oliver Wyman study, satisfaction levels for after-market services were 10–15 percent below customers’ expectations.
