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X4 Remote

7 X4 Remote features that make your work easier

The industrial IoT solution from Lenze.Digital includes multiple functions, most of which you probably use on a daily basis. However, there are some useful features that you may not be familiar with. We are continuously working on new developments for the functions and the platform. As a result, some features weren’t highlighted as much as others. Do you know the fallback connection system? Or the option to see all machines and their status in one view? Time to meet them now!

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Service

Next-Level-Service: Digital Customer Portal for the Machine Builder

The sale of machinery is only the start of the customer journey. Most machine builders already know that to keep their customers happy, they must provide excellent service and support once the equipment is sold. Yet, according to a recent Oliver Wyman study, satisfaction levels for after-market services were 10–15 percent below customers’ expectations.

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Data Analysis

How Machine Builders benefit from OEE Implementations

The Overall Equipment Effectiveness (OEE) is an important machine KPI to measure and understand the output of a machine. Implementing systems for calculating the OEE will not only be useful to machine builders when it comes to technical support, for example, but can also be a convincing argument when talking to end customers.

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